VisualSP provides several different media types that content creators can use to present custom help items to their end users. This support article will give a general overview of each media type, with links to support articles that provide more in-depth information.
To create a new help item, simply click the green Add Help Item button at the top of the VisualSP Help panel:
This will open the Editor window, where the Banner media type will be selected by default:
You can select a different media type by clicking the drop down arrow:
Banner
The Banner media type will display a banner either at the top or bottom of the screen:
Custom EMBED or OBJECT Tag
Use this media type when you would like to pull in external multimedia content (like audio, video, Java applets, ActiveX, PDF, and Flash) that are handled by browser plugins. The Help item will display in a modal popup window.
Learn more.Document (.pdf, .docs, .xlxs, etc.)
The Document media type will display a document in a separate window. Be sure all of your users have access to the document location.
Image (.png, .jpg, .bmp, etc.)
The Image media type will display an image in a modal window. Be sure all of your users have access to the image location.
Rich HTML
The Rich HTML media type provides you with a full range of editing tools that you are accustom to. You can make text bold, italic, or underlined; add links or images, format text, add a table, or an ordered or unordered list. This type of Help item will appear in a modal window.
Video
The Video media type presents a video from your environment in a modal window.
Walkthrough
A Walkthrough media type displays a step-by-step tutorial that can be targeted to elements on a page, giving guidance to the user on a new feature.
Learn more.Web Page
A Web Page media type displays any web page in a modal window.
YouTube Video
The YouTube Video media type displays a YouTube video in a modal window.
